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UBA Introduces First of its Kind Scan To Resolve Complaint Portal

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

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Police Arrest Access Bank Staff For Stealing N18 Million From Customer’s Account

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The Head of ATM operations at the Daura branch of Access Bank in Katsina State has confessed to conspiring with a colleague to steal about N18 million belonging to a customer, the Katsina Police Command said on Wednesday.

“I primed an ATM card for a colleague and friend of mine, and he said N18 million was the dividend from the bank, of which he sent me N10 million,” the suspect, Adewumi Bolaji Gabriel, said when the police paraded him along with others for sundry offences at the Katsina Police Headquarters.

The Police Public Relations Officer (PPRO), ASP Abubakar Sadiq Aliyu, explained that the arrest followed a complaint from an Assistant Head of Operations at Access Bank Daura branch “on a suspected case of fraud against one Adewumi Bolaji Gabriel, age 28, the Head of ATM at Access Bank Daura.

“The suspect criminally conspired with a friend, one David Mesioye, a staff of Access Bank Kafur branch, now at large, to steal the sum of ₦18,160,000.00 from a customer’s bank account.

“The suspects used their expertise of the bank’s operations to carry out the theft, which was discovered during an audit.

“In the course of the investigation, the suspect confessed to the commission of the offence as the following exhibits were recovered from him: the sum of ₦10,180,000.00 from his different bank accounts, physical cash of ₦366,900.00, and other valuables.

“The suspect will be charged to court upon completion of the investigation.”

In a related development, the police also paraded another suspect, said to be a notorious fraudster, with 14 stolen ATM cards from various banks.

According to the PPRO, “on 25th November 2024, at about 1130 hrs, the Command succeeded in arresting one Bishir Abdullahi, age 37, of Helele quarters, Sokoto State, a suspected notorious fraudster who specialised in swapping ATM cards of unsuspecting members of the public at ATM points. He was found in possession of 14 stolen ATM cards.

“The suspect was arrested by Inspector Aliyu Muhammad, a police officer on duty at the First Bank branch of Tudun Katsira quarters in Katsina metropolis. He was arrested after the police officer on duty became suspicious of his activities around the ATM machine.

“Upon instant search, 14 suspected stolen ATM cards of different banks were found in his possession.

“Preliminary investigation revealed that the suspect had been using the stolen ATM cards to withdraw sums of money from his victims’ accounts.

 

“The total amount withdrawn by the suspect from the victims’ accounts is ₦2,705,000.00. The suspect will be charged to court upon completion of the investigation.”

 

 

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Ex AMCON Managing Director, Ahmed Kuru, Others Face Fresh Charges For Diverting N20billion Public Funds

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The Nigerian government has filed another six-count criminal charges against former Managing Director of the Assets Management Cooperation of Nigeria (AMCON), Ahmed Lawal Kuru for diverting N20billion public funds.

The charges, which was obtained on Thursday, alleged the involvement of Ahmed Kuru and others in conspiracy and stealing of the Property of Asset Management Corporation of Nigeria (AMCON) “through the Heritage bank Limited to the use of SIGMA GOLF NIGERIA LIMITED for the acquisition of Keystone Bank Limited.”

According to the court documents, the charges filed at the Ikeja Judicial Division of the Lagos State High Court, October 24, 2024 are between Federal Republic of Nigeria and Ahmed Lawal Kuru, Umaru Hamidu Modibbo and Sigma Golf Nigeria Limited as the 1st to 3rd Defendants.

The suit marked REF/95870/2024, was filed by Chairman of the Economic and Financial Crimes Commission (EFCC) through Rotimi Oyedepo Iseoluwa, SAN; Abba Mohammad, SAN, Bilkisu Buhari Bala, Esq, Suleiman I. Suleiman, Esq, Chineye. C. Okezie, Esq, Muhammed Abbas Omeiza, Esq, Hannatu Umar Kofarnaisa, Esq, Zeenat Atiku Bala, Esq, Abubakar Salihu Wara, Esq on behalf of the federal government

The offences which bordered on criminal conspiracy, stealing is said to contravene Section 280 and punishable under Section 287 of the Criminal Law of Lagos State 2011.

In count three, Kuru and his co-defendants were accused of transferring Property derived from an illegal act with the aim of concealing the illegal origin and to evade the legal consequences contrary to Section 332(1) of the Criminal Law of Lagos 2011 and punishable under Section 332(3)

Some of the charges reads:

“AHMED KURU, UMARU HAMIDU MODIBBO, IFIE SEKIBO (AT LARGE) and SIGMA GOLF NIGERIA LIMITED sometime in 2016 in Lagos, within the jurisdiction of this honourable Court dishonestly Converted the total sum Twenty Billion Naira (N20, 000, 000, 000) Property of Asset Management Corporation of Nigeria through Heritage bank Limited to the use of SIGMA GOLF NIGERIA LIMITED for the acquisition of Keystone Bank Limited.

“AHMED KURU, UMARU HAMIDU MODIBBO, IFIE SEKIBO (AT LARGE) AND SIGMA GOLF NIGERIA LIMITED on the 17th of November, 2016 in Lagos within the jurisdiction of this honourable Court transferred the aggrega sum of Ten Billion Naira (N10, 000,000,000) derived directly from an illegal act to wit: stealing with the aim of concealing the illegal origin of the said sum and to evade the legal consequences of your action.”

On count 4, AHMED KURU, UMARU HAMIDU MODIBBO, IFIE SEKIBO (AT LARGE) AND SIGMA GOLF NIGERIA LIMITED were said to have on the 23rd of November, 2016 in Lagos, within the jurisdiction of Court “transferred the aggregate sum of Ten Billion Naira (N10, 000,000,000) derived directly from an illegal act to wit: stealing with the aim of concealing the illegal origin of the said sum and to evade the legal consequences of your action.

“Count 5: AHMED KURU, UMARU HAMIDU MODIBBO, IFIE SEKIBO (AT LARGE) and SIGMA GOLF NIGERIA LIMITED on 17th November, 2016 in Lagos, within the jurisdiction of this honourable Court dishonestly Converted to the use of SIGMA GOLF NIGERIA LIMITED the total sum Ten Billion Naira (N10, 000, 000, 000) Property of Asset Management Corporation of Nigeria through Heritage bank Limited to the use of SIGMA GOLF NIGERIA LIMITED for the acquisition of Keystone Bank Limited.

“COUNT 6: AHMED KURU, UMARU HAMIDU MODIBBO, IFIE SEKIBO (AT LARGE) and SIGMA GOLF NIGERIA LIMITED on 23rd November, 2016 in Lagos, within the jurisdiction of this honourable Court dishonestly Converted to the use of SIGMA GOLF NIGERIA LIMITED the total sum Ten Billion Naira (N10, 000, 000, 000) Property of Asset Management Corporation of Nigeria through Heritage bank Limited to the use of SIGMA GOLF NIGERIA LIMITED for the acquisition of Keystone Bank Limited.”

 

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Victory at Last: Nigerian lecturer victimised for 24 years secures final victory

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A lecturer, Inih Ebong, unjustly sacked by the University of Uyo (Uniuyo) over 22 years ago, has won a final victory against the university at the Court of Appeal, Calabar, Cross River State.

The appellate court, on Tuesday, dismissed an appeal filed by the University of Uyo for a stay of the execution of a 2020 judgement of the National Industrial Court of Nigeria, which ordered the university to reinstate Mr Ebong and pay him all his entitlements and damages.

“It’s all over. It’s all over. Everything is over,” said Mr Ebong’s lawyer, Nse William, who confirmed the development to PREMIUM TIMES Tuesday afternoon.

“We give glory to God,” he added.

“You know, wherever there’s a wrong, there’s always a remedy,” Mr William said, adding that he was happy that the lecturer was alive to witness the victory.

‘It has been so long’

An elated Mr Ebong spoke with our reporter on Tuesday about his legal victory.

“I feel very happy,” he said.

“The road is now as clear as the apian way for me to enforce that judgment (of the industrial court). Whether the vice-chancellor likes it or not, he must pay that money. It is his karma.”

The lecturer thanked Nigerians who stood by him throughout his travail.

He thanked the Nigerian billionaire Femi Otedola, who sponsored his medical treatment, and a human rights lawyer, Inibehe Effiong, for travelling from Lagos to Uyo to visit him and for speaking out against the injustice meted out to him.

Mr Ebong’s wife, Uduak, expressed her happiness about the court victory.

“It has been so long,” she said.

“The whole thing started when I gave birth to my first daughter. All my three children were born into the struggle. Today, my first daughter is 21 years old and is in the university.

“Our kids have been our great supporters.”

Uduak narrated how, on Sunday, they were thinking about where to get money for the lawyer’s transport fare to Calabar for the Appeal Court judgment. Then, out of the blue, Mr Ebong’s former schoolmate at the University of Nigeria, Nsukka, credited her husband’s account with N20,000.

“We have been so blessed to receive support from kind Nigerians,” she said.

False accusations

Mr Ebong was an associate professor at the theatre arts department when Uniuyo unjustly sacked him in 2002 over a false accusation that he abandoned his duty.

The lecturer was reputed for his resistance to and criticism of maladministration, mismanagement and corruption in the university.

Akpan Ekpo, a recently retired professor of economics, was the vice-chancellor of the university when authorities moved unjustly against the lecturer. A certain Peter Effiong was the registrar during the period.

PREMIUM TIMES, in October, published an investigative report on how Uniuyo ruined Mr Ebong’s career with unproven sexual assault allegations.

The 73-year-old lecturer had been diagnosed with cardiac failure in October 2020 and was dying before Mr Otedola, stepped in to take care of his medical treatment, following a PREMIUM TIMES report.

Being out of a job for several years, Mr Ebong could hardly feed himself and his family, let alone take care of his medical treatment.

Shortly after his sacking in 2002, Uniuyo published a disclaimer on Mr Ebong in Punch newspaper, apparently to get other potential employers to avoid him.

Industrial court judgment

Since 2002, when his appointment was terminated, Mr Ebong has won several court cases against the University of Uyo.

The outstanding victory was the January 2020 judgment of the National Industrial Court of Nigeria, which ordered the university to reinstate the lecturer and pay him compensation.

“The stoppage of the Claimant’s salary, the indefinite suspension of him from duties, and the purported termination of his appointment by the Defendants without due process were malicious, ultra vires, and unlawful, and therefore null, void and of no effect whatsoever,” Justice M. A. Namtari declared in his judgment in the case instituted by Mr Ebong in 2017.

The court ordered Uniuyo to withdraw the termination letter, reinstate Mr Ebong, and pay all his salaries, allowances, and entitlements that would have accrued to him since 1 August 2001, when his salary was stopped, and from 28 March 2002, when his appointment was wrongfully and unlawfully terminated.

The court also ordered the university to pay Mr Ebong the equivalent of his full annual salaries and allowances for the 2001/2002, 2007/2008, and 2014/2015 academic years he should have gone on sabbatical leave in accordance with the terms and conditions of his employment if his appointment had not been unlawfully suspended and later terminated.

The university, in addition, was ordered to pay Mr Ebong N10 million as damages.

Uniuyo had filed three separate applications at the Court of Appeal against Mr Ebong’s victory at the industrial court. The appellate court struck out two of them, remaining the last one, which the court has dismissed.

Since all cases from the Industrial Court end at the Court of Appeal, the management of the University of Uyo is now expected to implement the judgement of the Industrial Court.

When PREMIUM TIMES contacted him on Tuesday, Fidelis Iteshi, Uniuyo’s lawyer, declined comment on the matter.

“I can’t say anything until I get a copy of the judgment,” he said.

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